August 24th, 2005

FF7-AC-Cloud in church

Trust me, I know what I'm talking about....

Last Tuesday, before I left for Otakon, I called tech support because my computer mouse was not working properly (i.e., veering off in weird directions). So I requested a new mouse and also a new keyboard because some of the keys were wonky, too. I specifically asked if they could replace these items while I was out of the office and they said, "No problem."

Naturally, when I come back on Monday, no new mouse or keyboard. With my mouse behaving even more erratically than ever, I call tech support AGAIN and tell them to fix the problem. Eventually, the tech shows up, carrying a new mouse and keyboard. But does he replace them right away and leave me to my work? Nooooo....

Collapse )

So the tech eventually replaces my mouse and keyboard -- sloooowly -- and prods off looking obviously disgruntled.

I collapse in my chair and wonder what was the big friggin' deal!?!?

Now, it's not as if I had asked for a brand new computer. And it's not as if the new mouse and keyboard were coming out of the tech's own pocket. And it's not as if the federal goverment doesn't buy replacement computer mice and keyboards by the thousand, at least.

And here is this person wasting a good half hour or of my valuable time arguing about a keyboard that probably cost at most $20 and a $10 mouse.