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The recent LJ mass 'suspension' fiasco.... - Convolutions of an Evil Mind
madamhydra
madamhydra
The recent LJ mass 'suspension' fiasco....
Well, LJ finally got around to explaining (sort of) their actions, apologizing (belatedly) for the blatant screw-up, and promising (vaguely) to fix things.

http://news.livejournal.com/99159.html

For me, the apology basically boils down to this: "We made an oopsie, but it was an oopsie anyone would/could make. And because a lot of you noticed and got really mad, we'll try to fix it, so please don't be mad at us anymore."

Can anyone tell that I'm singularly unimpressed? >_>

It's not that I object to the general principle of deterring exploitation and abuse of children, but their procedure (or rather, the obvious lack thereof) is incredibly slip-shod.

LJ's recent behavior regarding the mass deletions suspensions of journals, reeks of gross incompetence AND laziness. And when people naturally complained, LJ went into CYA-mode -- first, by making defensive comments to the media; and second, when the media spin failed, they finally tried talking (and apologizing) to the people most directly affected.

Let's put aside any notions of 'trust', etc., and look at this situation in a purely pragmatic perspective.

What LJ needs to (and massively failed to) understand:

(1) they are a business in a highly competitive market;

(2) they are NOT the only game in town;

(3) they need to inspire 'brand' loyalty by treating their customers (the users) with respect and consideration;

(4) and finally, if they piss off their customers/users, they will lose those customers/users to their competitors.
5 hisses or Hiss in my ear....
Comments
aphelion_orion From: aphelion_orion Date: May 31st, 2007 03:19 pm (UTC) (Link)
Word. Wordy McWord.
bard_linn From: bard_linn Date: May 31st, 2007 04:22 pm (UTC) (Link)
Well, if nothing else, this showed them what we can do, which is not all bad. :)
romyra From: romyra Date: May 31st, 2007 04:26 pm (UTC) (Link)
I agree and now that we've shown them we mean business perhaps we'll get more respect.
fontech From: fontech Date: May 31st, 2007 05:30 pm (UTC) (Link)
The downside is that there is so much competition - and there's no guarantee that everyone would switch to the same journal community. It's just so much easier to stay with LiveJournal where we're all together.

Even after all the fussing and protesting, I can't help but wonder how many people would/will actually follow through and switch over to another community, o.o; I don't think I would.
wildskyrider From: wildskyrider Date: June 1st, 2007 09:49 am (UTC) (Link)
Yesyesyesyesyes.

Overly optimistic, IMO, to think they've truly learned their lesson, but it certainly got their attention. If nothing else, they know the fans WILL revolt when sufficiently pissed off.
5 hisses or Hiss in my ear....